Issues

Quality and Patient Safety

Quality and Patient Safety

Connecticut hospitals and health systems are dedicated to providing exceptional, safe, and high-quality patient care. They have set themselves apart nationally with an ambitious statewide initiative that focuses on eliminating all-cause preventable harm to patients and protecting the healthcare workforce using a total systems approach to safety.

In the fall of 2023, CHA launched HRO Forward, the next phase in the statewide high reliability journey. This builds on work that began in 2012, when 100% of Connecticut hospitals committed to continuous improvement by adopting high reliability principles, engaging in extensive training, and sharing best practices. 

Today, HRO Forward is convening leadership and staff for expert-led education and multidisciplinary training informed by the latest safety science. This collective and intensive work advances Connecticut hospitals’ and health systems’ role as national leaders in quality and safety.

Related Issues:

Workforce
CHAMP Videos

Communicating Clearly

Through the statewide high reliability initiative, HRO Forward, Connecticut hospitals have adopted principles to enhance patient and workforce safety and improve outcomes. As we advance HRO Forward, learning, practicing, and reinforcing CHAMP behaviors is essential to sustaining and strengthening high reliability across our healthcare organizations.

Click here to watch the latest CHAMP videos on YouTube. Click here to view and download the videos on Vimeo.

Watch Video
CHAMP Videos

Hand Off Effectively

Through the statewide high reliability initiative, HRO Forward, Connecticut hospitals have adopted principles to enhance patient and workforce safety and improve outcomes. As we advance HRO Forward, learning, practicing, and reinforcing CHAMP behaviors is essential to sustaining and strengthening high reliability across our healthcare organizations.

Click here to watch the latest CHAMP videos on YouTube. Click here to view and download the videos on Vimeo.

Watch Video
CHAMP Videos

Attention to Detail

Through the statewide high reliability initiative, HRO Forward, Connecticut hospitals have adopted principles to enhance patient and workforce safety and improve outcomes. As we advance HRO Forward, learning, practicing, and reinforcing CHAMP behaviors is essential to sustaining and strengthening high reliability across our healthcare organizations.

Click here to watch the latest CHAMP videos on YouTube. Click here to view and download the videos on Vimeo.

Watch Video
Handout

CHAMP Behaviors and Tools

The CHAMP patient safety framework outlines five core behaviors that help reduce errors and improve communication across healthcare teams. These behaviors are foundational to the high reliability journey, providing staff with practical tools and a shared language to promote safety and prevent harm. This handout is a visual guide to the five core behaviors represented by each letter of the CHAMP acronym, along with the tools that support each behavior.

Download Handout
Paul Kidwell

Paul Kidwell

Senior Vice President, Policy

(203) 294-7247
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