Leading in a High Reliability Organization: Patient and Family Engagement – Including the Consumer in your Safety & Quality Strategy – 4/10

There is no fee for this event.

This training is only open to CHA Patient Safety Organization Members.

Patient and family engagement is an essential element in the new CMS Patient Safety Structural Measure (PSSM).  It is directly linked to the fifth HRO principle of organizational mindfulness – deference to expertise.  Patients and their families are often the best source of information regarding how to provide them with an optimal care experience, and can also provide an added layer of resilience to ensure care is provided safely and reliably.  Engaging patients in improving safety and safety culture accelerates the improvement efforts for healthcare organizations.  Adding the voice of the patient into key components of an organization’s safety management system strengthens not just safety and quality, but also the overall experience of the patients, their families and even the workforce.  

The fourth session in this five-part senior leader series is virtual and presented by Press Ganey’s Sue Teman and Steve Kreiser.