Poll: 1 in 3 adults are turning to AI chatbots for health information, equaling the share who use social media for health

KFF Health News – Wednesday, March 25, 2026

About a third (32%) of adults nationally say they have turned to artificial intelligence (AI) chatbots in the past year for health information, a new KFF Tracking Poll on Health Information and Trust finds. Most who turned to AI for health information say they were in search of quick and immediate advice, though challenges affording and accessing health care also play a role, particularly for younger adults.

The share using AI for health advice includes about 3 in 10 (29%) who have sought information related to their physical health and about 1 in 6 (16%) who have sought information related to their mental health. People are about as likely to use AI as social media to find health information.

As with AI use generally, younger adults are more likely than older adults to rely on AI for health information, particularly for mental health.

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