Advocates press state to address long waits at DSS call centers

CT Inside Investigator – Friday, October 24, 2025
By Brandon Whiting

Disability advocates are urging state officials to immediately address the Department of Social Services’ call centers, which they say have been chronically understaffed for years. Sheldon Toubman, attorney for Disability Rights Connecticut (DRC) said current staffing levels are already insufficient, and that cuts to SNAP and Medicaid will only exacerbate the problems.

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