Who responds to mental health crisis calls in Hartford?

NBC Connecticut – Tuesday, March 24, 2026
By Jayne Chacko

There are calls from community members to review the 911 response to people experiencing a mental health crisis, as the state continues to investigate two fatal police shootings in Hartford.

Mental health professionals have been going on 911 calls with police since 2022.

The 911 call center dispatches the Hartford Emergency Assistance Response team, known as the HEARTeam. It has three partners: the Capitol Region Mental Health Center and its mobile crisis team that helps adults with severe mental illness and substance abuse, the Community Renewal Team that helps adults in emotional distress as long as there is no concern for violence, and the Wheeler Clinic, which helps children ages 3-17.

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