Having Difficult Conversations – 3/11

CHA’s Essential Skills Every Leader Needs education series confirms your commitment to professional growth and enhancement of your leadership skills.  Whether you are new to your nursing, social work, or other healthcare role, or want to brush up on current skills—this six-session virtual series is designed to provide management principles, skills, and tools needed for professional growth and effectiveness within a hospital setting.  This series will be held virtually via Zoom.  

Session two focuses on understanding the principles of and the tools needed to initiate challenging conversations.  This interactive session begins by discussing conflict—an inevitable challenge every leader faces, and includes a structured approach to addressing conflict effectively.

The session will explore the role conflict plays in the process of change and when conflict can be healthy—along with key factors in understanding how to resolve differences in perspective and experience among individuals.  Participants will leave this session with a step-by-step approach for having difficult conversations. The process includes determining goals, expected outcomes of the  conversation, evaluating the present moment and audience, and preparing and delivering the message.

Participation in all six sessions is recommended and a discount is available—select full series registration below.

To access discounted member pricing, please log in to your CHA account by clicking “Member Login” in the top right of your screen.

You may pay directly via credit card on this website. To pay via invoice, please select the “PAY VIA INVOICE” ticket option (marked as $0 for online payment) and provide your contact information. CHA Education Services will invoice your organization for this registration. If you have questions or concerns about invoicing for this program, please email EducationServices@chime.org.