Leading in a High Reliability Organization: HRO Capstone – The Profound Obligation of Leaders to Lead for Reliability – 5/13

There is no fee for this event.

This training is only open to CHA Patient Safety Organization Members.

High Reliability is the study of human performance in complex systems and includes systems thinking, event analysis, techniques to minimize human error, approaches to improve processes, and tactics to move organizations to a culture where a safety-first focus drives higher levels of performance across all domains.

Progress on the high reliability journey requires more than a vision—it demands direct, active engagement from CEOs and executive leaders to listen and understand the staff’s concerns and challenges. They drive, not delegate, the organizational capacity to deal with challenging work conditions and high-risk operations, and  mitigate threats to success. HRO leaders build situational awareness and organizational mindfulness to anticipate problems and events, including the integration of  huddles, rapid escalation protocols, measurement dashboards, and control loops to help leaders build system resilience to respond to the dynamic, everchanging production pressures involved with healthcare delivery while ensuring safe, high quality, patient-centered outcomes.

Successful CEOs and their leadership teams go beyond inspiration; they understand the responsibility they have to demonstrate behaviors that drive accountability for results.

The fifth and final session of this five-part senior leader series is virtual and presented by Press Ganey’s Steve Kreiser.