Education

Emotional Intelligence and Its Impact in the Workplace

Wednesday, November 13, 2024

9:00 a.m.-12:00 p.m.

Live Webinar, Presented at your Facility

Fees:

• CHA Members: $225 per person ($175 for the first 15 registrants)
• Non-Member: $275 per person ($225 for the first 15 registrants)

Research indicates that Emotional Intelligence (EQ) is an essential leadership competency and critical part of driving performance improvement, beyond “book knowledge” alone.  In both personal and professional lives, success depends upon self-awareness and the capacity for social awareness — to better understand, empathize, and work collaboratively with other people, particularly as the value of diversity deepens in society.

This virtual program is designed to help all healthcare professionals — clinical and non-clinical — develop new insights and competencies that will impact both personal and organizational development.

View Brochure | Event Registration

The World of Medicare (Two-Part Webinar Series)

Wednesday, December 4, 2024 and Wednesday, December 11, 2024

9:00 a.m.-11:30 a.m.

Live Webinar, Presented at your Facility

Fees:

• CHA Members: $200
• Non-Member: $300

Please join CHA for this two-segment, virtual education webinar; both programs are ideal for hospital billers who are new or those that would like a Medicare refresher.

The first webinar, being held on Wednesday, December 4, 2024 from 9:00 a.m.-11:30 a.m. is entitled “Introduction to the World of Medicare” and will introduce participants to the world of Medicare and the Fiscal Intermediary Shared System Direct Data Entry (FISS DDE) provider online system. 

Attendees will learn the Medicare billing basics: what it is, how to check if a patient is covered, and how to submit claims.  The presenters will also discuss the system used to process claims, why Medicare suspends, denies, rejects, or returns claims, and how to submit adjustments or corrections. 

The second webinar, being held on Wednesday, December 11, 2024 from 9:00 a.m.-11:30 a.m. is entitled “A Deeper Dive into the World of Medicare Billing” and will present information on specific Medicare topics, including: hospital inpatient interim billing, interrupted stays and leaves of absence, benefits exhausted days, hospital stays that don’t meet inpatient criteria, the two-midnight policy, the Targeted Probe & Educate (TPE) program, Medically-Unlikely Edits (MUEs), skilled nursing facility (SNF) consolidated billing and its impact on hospitals, and Medicare Secondary Payer (MSP) billing and the Benefits Coordination & Recovery Center (BCRC).

This two-part webinar series will be held on Wednesday, December 4 and Wednesday, December 11.

View Brochure | Event Registration

CHA Education Series: Essential Skills Every Leader Needs

This fall, CHA is pleased to present its inter-functional leadership academy Essential Skills Every Leader Needs based on feedback from members about training that would help them become more effective leaders.  This six-session education series — being held virtually — will equip participants with new perspectives and tools.  This series is ideal for those new to the role and those wanting to brush up on current skills.

This series is limited to 25 participants from various areas within a hospital, creating an inter-functional cohort for exchange of diverse perspectives.

Click here to view the series brochure.

Click here to watch a video preview of the series.

• The “Planning For Success: Leadership and Management Skills” session introduces participants to a leadership framework for analyzing personal values, leadership style, motivation drivers and influences, and communication style.  This session was taught by Sarah Campbell Arnett, MA, NCC, BC-DMT, BCC, CCMP, on September 17.  This session is complete.
• The “Having Difficult Conversations” session focuses on understanding the tools needed to initiate challenging conversations and resolve conflicts effectively.  This session was taught by Sarah Campbell Arnett, MA, NCC, BC-DMT, BCC, CCMP, on September 24.  This session is complete.
• The “Write Like a Professional” session teaches participants how to craft well-written communications for a variety of audiences using the appropriate tone, medium, grammar, and level of formality.  This workshop was provided by Liz P. Summers on Wednesday, October 2.  This session is complete
• The “Managing the Operating Budget” session focuses on problem identification, budget management tools, benchmarking and expense forecasting, and effective remedial plans to correct performance deviations.  This session was taught by William J. Ward, Jr., associate professor at Johns Hopkins University on Thursday, October 10.  This session is complete.
• The “Professional Presentation Skills” session will provide techniques to develop an organized presentation that is customized for a given audience, analyzes best practices for effective presentations, and increases confidence during delivery.  This session is presented by Liz P. Summers, founder and president of Advancing Leadership Consulting.  It took place Wednesday, October 16, 2024.  This session is complete.
• The “Productivity Boost: The Four Keys to Improved Time, Task, and Project Management” session will provide participants with solutions for preventing lost time, no matter what an individual’s responsibilities are in the hospital.  This session is taught by Helene Segura, owner of LivingOrderSA, and productivity consultant and author.  It takes place Tuesday, October 29, 2024 from 9:00 a.m.-12:00 p.m.  Click here to register.

PROUD Enduring Recorded Sessions

On Demand

Virtual Sessions

As care providers, there is much to learn about how to help families managing substance use disorders be successful.  Parents Recovering from Opioid and Other Use Disorders (PROUD) includes an education series for healthcare and service providers, giving them tools to help individuals and families manage the many challenges they face.

The education series includes several recorded sessions open for a year from their recording date.  These sessions are free to participants (registration is necessary) and are available on demand to fit into busy schedules.

Click here to learn more about all PROUD Enduring Recorded Sessions.

PROUD: Reducing Stigma and Bias Summer Series

This summer, the Connecticut Hospital Association (CHA) and the Connecticut Department of Mental Health and Addiction Services (DMHAS) kicked off the six-part webinar series PROUD: Reducing Stigma and Bias.  These virtual educational activities are being jointly provided by CHA and DMHAS, and they are designed for physicians, nurses, social workers, quality professionals, risk managers, healthcare executives, and all healthcare professionals working with patients with a history of substance use disorder.  

Registration to access the recordings is open:

• PROUD: Reducing Stigma and Bias Webinar #1 – Harm Reduction and Whole Person Care: Part One – Provider Engagement
• PROUD: Reducing Stigma and Bias Webinar #2 – Harm Reduction and Whole Person Care: Part Two – Voices of People in Recovery
• PROUD: Reducing Stigma and Bias Webinar #3 – Implicit and Explicit Bias: Part One – Understanding Bias to Improve the Experience of Maternal Healthcare
• PROUD: Reducing Stigma and Bias Webinar #4 – Implicit and Explicit Bias: Part Two – Protocols for Treating Patients with Substance Use Disorder
• PROUD: Reducing Stigma and Bias Webinar #5 – Perinatal Mental Health: Screening Tools and Resources Available
• PROUD: Reducing Stigma and Bias Webinar #6 – Perinatal Mental Health and Prenatal Substance Exposure – Newborns with Prenatal Substance Exposure: Optimizing Clinical Care to Support Families

Continuing Education Credits are available for these recordings.