CHA Event Calendar - Simple

Having Difficult Conversations
9:00 AM - 12:15 PM
Wednesday, November 8, 2023

Location: Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

• Acute Care Hospital Member: $200 (Discount pricing is available for those that attend the entire series. Please see the attached brochure for details.)
• Other Member: $200 (Discount pricing is available for those that attend the entire series. Please see the attached brochure for details.)
• Non-Member: $250

Session five focuses on understanding the principles of and the tools needed to initiate challenging conversations.  This interactive session begins  by discussing conflict—an inevitable challenge every leader faces, and includes a structured approach to addressing conflict effectively.

The session will explore the role conflict plays in the process of change and  when conflict can be healthy—key factors in understanding how to resolve  differences in perspective and experience present among individuals.

Participants will leave this session with a step-by-step approach for having  difficult conversations.  The process includes determining goals, expected  outcomes of the conversation, evaluating the present moment and audience,  and preparing and delivering the message.

Sarah Campbell Arnett, MA, NCC, BCDMT, BCC, CCMP, will present.

This is session five of the six-session Essential Skills Every Leader Needs education series. If you'd like to register for the full six-session series, please e-mail CHA Education Services at EducationServices@chime.org. 

View Brochure