Having Difficult Conversations
Location: Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492
Session four focuses on understanding the principles of and the tools needed to initiate challenging conversations. This interactive session begins by discussing conflict—an inevitable challenge every leader faces, and includes a structured approach to addressing conflict effectively.
The session will explore the role conflict plays in the process of change and when conflict can be healthy— key factors in understanding how to resolve differences in perspective and experience present among individuals.
Participants will leave this session with a step-by-step approach for having difficult conversations. The process includes determining goals, expected outcomes of the conversation, evaluating the present moment and audience, and preparing and delivering the message.
Sarah Campbell Arnett, MA, NCC, BCDMT, BCC, CCMP, will present.
This is session four of the six-session Essential Skills Every Leader Needs education series. If you'd like to register for the full six-session series, please e-mail CHA Education Services at EducationServices@chime.org.
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