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Having Difficult Conversations
10:00 AM - 12:00 PM
Wednesday, October 20, 2021

Location: Live Webinar, Presented at your Facility

Fees:

  • Acute Care Hospital Member: $125 (Discount pricing is available for those that attend the entire series. Please see the attached brochure for details.)
  • Other Member: $125 (Discount pricing is available for those that attend the entire series. Please see the attached brochure for details.)
  • Non-Member: $150

Session four focuses on understanding the principles of and the tools needed to initiate challenging conversations.  This interactive session begins by discussing conflict—an inevitable challenge every leader faces, and includes a structured approach to addressing conflict effectively.  

The session will explore the role conflict plays in the process of change and when conflict can be healthy—key factors in understanding how to resolve differences in perspective and experience present among individuals.

Participants will leave this session with a step-by-step approach for having difficult conversations.  The process includes determining goals, expected outcomes of the conversation, evaluating the present moment and audience, and preparing and delivering the message.

Sarah Campbell Arnett, MA, NCC, BC-DMT, BCC, CCMP, will present.

This is session four of the six-session Essential Skills Every Leader Needs education series.  

View Brochure

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