Program Listing

If you have questions or experience problems registering, please contact CHA Education Services at 203-294-7263 or educationservices@chime.org.


Cancellation Policy

Cancellations received ten business days prior to the program date will receive a full refund minus an administrative fee. After that time, you may send a substitute. There is no refund.

Inclement weather

In the event of inclement weather, call 203-265-7611 after 6:30 a.m. and select option #4 for a cancellation update.


Lean Principles: Process Flow and Value Stream Mapping in Healthcare
Friday, September 6, 2019
9:00 AM - 2:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $279 (total cost for both sessions)
  • Other Member: $309 (total cost for both sessions)
  • Non-Member: N/A

As the demands of health reform drive change in all areas of healthcare delivery, hospital leaders are focused on transforming their organizations through strategies that simultaneously increase revenue and sharply reduce costs. Lean principles offer leaders a management system and methodology that improves team engagement, eliminates road blocks, and allows hospitals to improve the quality of care for patients by reducing errors and waste streams, including wait times. It is a systematic approach to reducing costs and risks, while simultaneously setting the stage for growth and expansion.

Please note: this is a two-session program, participants should attend both sessions.  The second session will be held on Friday, September 13, 2019.

Breakfast and lunch will be provided during each session.  Registration and breakfast begin at 8:30 a.m.

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CHA Nurse Preceptorship Program
Tuesday, September 10, 2019
8:30 AM - 3:45 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $125
  • Other Member: $150
  • Non-Member: $250

Supporting and strengthening the work of nurse preceptors is critical to the development of new nurses and retention of the highly skilled staff registered nurses who teach them at the bedside.

CHA’s Nurse Preceptorship Program has routinely received positive feedback, featuring a curriculum developed by a team of educators from hospitals and schools of nursing, and designed to provide core content that is foundational for the role of nurse preceptor. This one-day program includes presentations and interactive sessions that cover topics such as roles and responsibilities, characteristics of a professional role model, basics of teaching and learning, tools and strategies for effective communication, principles of constructive feedback delivery, and evaluating competence. The Nurse Preceptorship Program will serve to start new nurse preceptors off with critical information and also may be of interest to nurse preceptors that have not had this content, or would like to be refreshed on these concepts.

Breakfast and lunch will be provided; registration and breakfast begin at 8:00 a.m.

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Canceled - HRO: Safety Event Classification
Thursday, September 12, 2019
9:00 AM - 3:45 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This program has been rescheduled for Tuesday, October 15, 2019.

When events occur in the hospital or ambulatory practice, they must be evaluated to assess whether the event is a Serious Safety Event, a Precursor Safety Event, or a Near Miss Safety Event.  This session will review how the classification scheme works and how to utilize and standardize event classification.  

Breakfast and lunch will be provided; registration and breakfast begin at 8:30 a.m.

Registration for this event is now closed.


Staff to Management: Starting the Transition
Monday, September 16, 2019
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225
  • Other Member: $250
  • Non-Member: $300

Making the transition from being a staff person one day to a supervisor/manager the next is a significant step. Transitioning from individual contributor to being effective in a leadership role is far more challenging and complicated than ever before and requires the ability to use the tools of diplomacy, negotiation, persuasion, and alliance-building to a greater degree than one used in the past.  Managing the demands of your organization for high productivity and quality, combined with financial prudence and regulatory compliance, are only part of the equation. You will discover that those tasks must be balanced with an excellent grasp of human relations skills in working closely and collaboratively with others and managing change.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

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Conflict in the Workplace: Prevention and Management
Tuesday, September 17, 2019
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225
  • Other Member: $250
  • Non-Member: $300

It is clear to almost everyone that conflict is inevitable in life—in our personal lives as well as in the workplace. Different personalities, different work styles, cultural/ethnic norms, and differences in generational mix, all lead to an endless possibility of conflict surfacing at work.

What is not so clear is the role conflict plays in the process of change and effective team problem solving—both major factors in improving organization performance. How can we recognize and manage the sources and trigger points of conflict? When is conflict healthy—what makes it destructive? How can we reduce or defuse unnecessary conflict? What are the various styles of dealing with conflict, and the risks and benefits of each approach?

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

Event Registration


Financial Analysis Tools for Managers
Monday, September 23, 2019
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225
  • Other Member: $250
  • Non-Member: $300

What is the potential financial impact of a new initiative or a new technology? How can the financial impact be determined? Why is departmental supply spending so much higher than last year?  Does it make sense to staff a critical vacancy with agency staff? Is the employment of clinical pharmacists, intensivists or hospitalists financially sound?

What are the best ways to develop answers to these questions? How can department managers and directors make and support their decisions with sound financial analyses? This program provides managers and clinicians with tools they can use to answer these and other questions about current performance and opportunities they are considering.  Bill Ward, a popular and dynamic lecturer on financial management in healthcare returns at member request to present this program.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

Event Registration


Managing the Operating Budget
Tuesday, September 24, 2019
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225
  • Other Member: $250
  • Non-Member: $300

In today’s healthcare environment, resources are limited. Managers are challenged to get the most out of their budgeted resources and comply with budgetary constraints. The need for sound budget management tools is paramount. Managers must understand revenue and costs behavior, how to analyze their departmental performance, and how to modify performance to achieve their budgeted operational and financial objectives.

This day-long program—part two of a two-part series introduced in April 2017—will introduce managers to a variety of analytic tools (revenue and spending analysis, volume adjusted variance analysis, work process and root cause analysis, revenue and expense forecasting) as well as a number of strategies to improve revenue and expense performance. Bill Ward, a popular and dynamic lecturer on financial management in healthcare returns at member request to present this program.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

Event Registration


HRO: Safety Event Classification
Tuesday, October 15, 2019
9:00 AM - 3:45 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

When events occur in the hospital or ambulatory practice, they must be evaluated to assess whether the event is a Serious Safety Event, a Precursor Safety Event, or a Near Miss Safety Event.  This session will review how the classification scheme works and how to utilize and standardize event classification.  

Breakfast and lunch will be provided; registration and breakfast begin at 8:30 a.m.

This session is only offered to CHA HRO members.

Event Registration