Program Listing

If you have questions or experience problems registering, please contact CHA Education Services at 203-294-7263 or educationservices@chime.org.


Cancellation Policy

Cancellations received ten business days prior to the program date will receive a full refund minus an administrative fee. After that time, you may send a substitute. There is no refund.

Inclement weather

In the event of inclement weather, call 203-265-7611 after 6:30 a.m. and select option #4 for a cancellation update.


2019 CHA Patient Safety Summit
Wednesday, April 24, 2019
8:30 AM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $250
  • Other Member: $325
  • Non-Member: $550

The annual CHA Patient Safety Summit, Leading Safety into the Next Decade, will be held on Wednesday, April 24, 2019 from 8:30 a.m. to 4:00 p.m.  We have a robust panel of speakers, kicking off with a keynote address from Jeff Thompson, MD, former CEO of Gundersen Healthcare.  The day will include multiple presentations on human factors and simulation. 

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:00 a.m.

View Brochure | Event Registration


Peer Supporter Refresher Training
Tuesday, April 30, 2019
9:00 AM - 12:30 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This session is for those that have attended a Peer Supporter Training course at CHA or for those currently serving as a Peer Supporter for their organization.

Breakfast will be provided, beginning at 8:30 a.m.

Event Registration


Lean Principles: Process Flow and Value Stream Mapping in Healthcare
Wednesday, May 1, 2019
9:00 AM - 2:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $279
  • Other Member: $309
  • Non-Member: N/A

As the demands of health reform drive change in all areas of healthcare delivery, hospital leaders are focused on transforming their organizations through strategies that simultaneously increase revenue and sharply reduce costs. Lean principles offer leaders a management system and methodology that improves team engagement, eliminates road blocks, and allows hospitals to improve the quality of care for patients by reducing errors and waste streams, including wait times. It is a systematic approach to reducing costs and risks, while simultaneously setting the stage for growth and expansion. 

Please note: this is a two-session program, participants should attend both sessions.  The second session will be held on Wednesday, May 8, 2019.

View Brochure | Event Registration


SHI: Workplace Violence Assessment Workshop
Thursday, May 2, 2019
9:00 AM - 1:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

CHA is offering a Workplace Violence Assessment Workshop that will feature presentations and discussion of the tools being used in Connecticut hospitals, including the Broset Violence Checklist and V-RISK-10 screening instrument.  We will also address the current use of crisis response teams, and the opportunity to adopt a standard approach to the structure, personnel, policies, and procedures of such teams.  The event will conclude with a discussion of strategies to mitigate violence in the workplace. 

Breakfast will be provided; registration and breakfast begin at 8:30 a.m.

Event Registration


Transitioning From Staff to Management: What’s Next?
Thursday, May 9, 2019
8:30 AM - 3:30 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225
  • Other Member: $250
  • Non-Member: $300

Whether recently assigned to the role of manager or a seasoned veteran, it is important to determine how well your problem solving, critical thinking, and decision making skills are  keeping pace with the ever-changing healthcare environment. For those who attended “Staff to Management: Starting the Transition” in March or September, this is the second course in the two-part program and provides additional development for all managers—those who are new to the role and those who want to continually improve their skills.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:00 a.m.

View Brochure | Event Registration


Change Management: Leading in Turbulent Times
Friday, May 10, 2019
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225
  • Other Member: $250
  • Non-Member: $300

The scope and pace of change in healthcare is unrelenting. Turbulent times is synonymous with VUCA, an acronym that describes an environment that is Volatile, Uncertain, Complex, and Ambiguous. Healthcare fits the description perfectly—and as the landscape continues to evolve, learning the strategies and principles of VUCA Leadership will enhance focus and agility. This workshop will blend didactic and experiential material, giving leaders practical tools to engage their employees in shaping organizational culture and achieving outcomes that drive operational excellence.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

View Brochure | Event Registration


ICU High Reliability Training: Worker Safety
Friday, May 17, 2019
9:00 AM - 12:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Part two of the three-part series focuses on worker safety and examines how high reliability practices and principles can keep ICU workplaces safe.  Attendees will learn about high reliability tools, behaviors, and practices that are specific to worker safety in ICUs.

Breakfast will be provided, beginning at 8:30 a.m.

View Brochure | Event Registration


Housing Quality: A Strategy to Reduce Asthma Disparities
Monday, May 20, 2019
9:00 AM - 1:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

We are excited to announce that Megan Sandel, MD, MPH, an Associate Professor of Pediatrics at the Boston University School of Medicine and a nationally recognized expert on housing and child health, will present the keynote at the May 20 conference on asthma. Dr. Sandel is the former Director of Pediatric Healthcare for the Homeless at Boston Medical Center and a Co-Principal Investigator with Children’s HealthWatch. Join us to discuss how housing is a new vital sign for health and a lever to improve asthma health outcomes. 

Breakfast will be provided; registration and breakfast begin at 8:30 a.m.

View Brochure | Event Registration


HRO Safety Coach Training
Tuesday, May 28, 2019
1:00 PM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Safety Coaches are peer mentors, designed to recognize and acknowledge good high reliability behavior and to remind people about opportunities to improve behavior that does not stay true to high reliability concepts. 

Lunch will be provided; registration and lunch begin at 12:30 p.m.

Event Registration


HRO Apparent Cause Analysis
Tuesday, May 28, 2019
9:00 AM - 12:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This course will focus on how to conduct an Apparent Cause Analysis (ACA).  ACA methodology is used to evaluate and better understand the causes of precursor events at the microsystem level.  Analyzing events using this tool will help direct the front-line leader to the appropriate improvement activities.  This course is for front-line leaders—nursing and physician—and quality mangers.  After attending this program, the participant can serve as a local expert and provide coaching on ACA’s to others in their setting. 

Breakfast will be available; registration and breakfast begin at 8:30 a.m.

Event Registration


HRO Common Cause Analysis
Wednesday, May 29, 2019
1:00 PM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This course will teach attendees how to analyze data from ACAs and RCAs using a standardized approach.  This will allow leaders to recognize trends and establish themes occurring across their organization.  Common cause analysis aggregates themes, and directs and prioritizes improvement activities.

Lunch will be provided; registration and lunch will begin at 12:30 p.m.

Event Registration


HRO Safety Coach Training
Wednesday, May 29, 2019
9:00 AM - 12:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Safety Coaches are peer mentors, designed to recognize and acknowledge good high reliability behavior and to remind people about opportunities to improve behavior that does not stay true to high reliability concepts. 

Breakfast will be provided; registration and breakfast begin at 8:30 a.m.

Event Registration


HRO Leadership Method Training
Thursday, May 30, 2019
9:00 AM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Leadership Method Training is for organizations that are new to high reliability or for new management employees in organizations that are already on the high reliability journey.  Both hospital and ambulatory organization leadership practices will be addressed.  The leadership session is designed to teach hospital or ambulatory leaders the concepts of high reliability science and behaviors.  The sessions are structured for leaders at the manager level and above. 

Breakfast and lunch will be provided; registration and breakfast begin at 8:30 a.m.

Event Registration


Safer Hospitals Initiative: Peer Supporter Master Class
Wednesday, June 5, 2019
9:00 AM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

As part of CHA’s Safer Hospital Initiatives, Gerald Lewis, PhD, will provide training for peer supporters and those who will train peer supporters in their organizations. Dr. Lewis has worked with national and international government agencies, healthcare facilities, educational institutions, and private businesses on a wide range of work, behavioral health, and organizational issues. His focus is facilitating organizational recovery and resiliency with the emphasis on “people-recovery.”

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

View Brochure | Event Registration


Lean Principles: Project Charter Preparation and Planning
Thursday, June 6, 2019
9:00 AM - 2:30 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $125
  • Other Member: $150
  • Non-Member: N/A

Lean principles and methodology are valuable in improving healthcare, but evidence shows that learning about the principles and methodology is simply not enough. To get the desired results, the principles must be applied. This program—a follow-up to CHA’s two-part Lean Principles: Process Flow and  Value Stream Mapping in Healthcare—provides an overview of the methodology and tools needed for planning and implementing process improvement initiatives in your organization.

This is a “how to make it happen session” and will explain (and provide examples of) the elements of an effective Project Charter, a pre-requisite to any successful improvement initiative. When properly prepared, the charter focuses the team on the business case, problems, objectives, outcomes, and is a major  factor in preventing project scope creep.

Participants are asked to bring with them a process improvement opportunity currently under consideration at their facility, enabling them to create a draft charter as part of their actionable plan toward their process improvement initiative.

NOTE: This program is designed for those that attended CHA’s Lean Principles: Process Flow and Value Stream Mapping in Healthcare—or those with a basic understanding of Lean principles and familiarity with the terminology.  Clinical leaders, operational managers, continuous improvement coordinators and other change agents will benefit from learning this methodology to properly plan team oriented improvement initiatives.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

View Brochure | Event Registration


ICU High Reliability Training: Patient and Family Engagement
Friday, June 7, 2019
9:00 AM - 12:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Part three of the three-part series focuses on patient and family engagement and how high reliability practices and principles can be used to keep patients satisfied, engaged, and activated.  Attendees will learn about high reliability tools, behaviors, and practices that are specific to patient and family engagement in ICUs.

Breakfast will be provided, beginning at 8:30 a.m.

View Brochure | Event Registration


HRO Train-the-Trainer
Tuesday, June 11, 2019
9:00 AM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

The model for spreading high reliability training to the rest of the staff is a train-the-trainer model.  The training is scripted.  It requires an enthusiastic participant who is willing to make time to train others within the organization.  Other hospitals in Connecticut have trained educators, front-line managers, and senior leaders, including the CEO, as part of the training contingent.  Train-the-trainer sessions are for hospitals and ambulatory practices. 

Breakfast and lunch will be provided; registration and breakfast will begin at 8:30 a.m.

Event Registration


HRO Root Cause Analysis Training (two-day training)
Wednesday, June 12, 2019
9:00 AM - 4:30 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Cause analysis teaches staff how to evaluate events, patterns of events, and causes of events, and then helps staff ascertain how to implement solutions.  The sessions are for quality, safety, risk management, and other staff who respond to events. 

Please note: this is a two-day course; participants should attend both program dates--June 12 and 13, 2019.

Breakfast and lunch will be provided on both days; registraion and breakfast begin at 8:30 a.m. 

Event Registration