Program Listing

If you have questions or experience problems registering, please contact CHA Education Services at 203-294-7263 or educationservices@chime.org.


Cancellation Policy

Cancellations received ten business days prior to the program date will receive a full refund minus an administrative fee. After that time, you may send a substitute. There is no refund.

Inclement weather

In the event of inclement weather, call 203-265-7611 after 6:30 a.m. and select option #4 for a cancellation update.


Lean Principles: Process Flow and Value Stream Mapping in Healthcare
Monday, February 3, 2020
9:00 AM - 2:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $279 (total cost for both sessions)
  • Other Member: $309 (total cost for both sessions)
  • Non-Member: N/A

As the demands of health reform drive change in all areas of healthcare delivery, hospital leaders are focused on transforming their organizations through strategies that simultaneously increase revenue, sharply reduce costs, and engage employees. Lean principles offer leaders a management system and methodology that improves team engagement, eliminates road blocks, and allows hospitals to improve the quality of care for patients by reducing errors and waste streams, including wait times. It is a systematic approach to reducing costs and risks, while simultaneously setting the stage for growth and expansion. 

Please note: this is a two-session program, participants need to attend both sessions.  The second session will be held on Monday, February 10, 2020.

Breakfast and lunch will be provided during each session.  Registration and breakfast begin at 8:30 a.m.

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HRO Fair and Just Accountability
Tuesday, February 4, 2020
9:00 AM - 12:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This session, for your Human Resources executives and anyone else who manages people, will train your staff to review performance from a standardized perspective when there is an adverse event – to focus on the behavior rather than the outcome.  

Registration begins at 8:30 a.m.

This program is only open to CHA HRO members.

Event Registration


HRO Apparent Cause Analysis
Tuesday, February 4, 2020
1:00 PM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This course will focus on how to conduct an Apparent Cause Analysis (ACA).  ACA methodology is used to evaluate and better understand the causes of precursor events at the microsystem level.  Analyzing events using this tool will help direct the front-line leader to the appropriate improvement activities.  This course is for front-line leaders—nursing and physician—and quality mangers.  After attending this program, the participant can serve as a local expert and provide coaching on ACA’s to others in their setting. 

Registration begins at 12:30 p.m.

This program is only open to CHA HRO members.

Event Registration


HRO Leadership Method Training
Wednesday, February 5, 2020
9:00 AM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Leadership Method Training is for organizations that are new to high reliability or for new management employees in organizations that are already on the high reliability journey.  Both hospital and ambulatory organization leadership practices will be addressed.  The leadership session is designed to teach hospital or ambulatory leaders the concepts of high reliability science and behaviors.  The sessions are structured for leaders at the manager level and above. 

Registration begins at 8:30 a.m.

This program is only open to CHA HRO members.

Event Registration


HRO Rounding to Influence
Thursday, February 6, 2020
9:00 AM - 12:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

The program teaches leaders how to go out on the units to coach, mentor, and sustain high reliability habits and practices by interacting with front line staff and medical staff. 

Registration begins at 8:30 a.m.

This program is only open to CHA HRO members.

Event Registration


HRO Safety Coach Training
Thursday, February 6, 2020
1:00 PM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Safety Coaches are peer mentors, designed to recognize and acknowledge good high reliability behavior and to remind people about opportunities to improve behavior that does not stay true to high reliability concepts. 

Registration begins at 12:30.

This program is only open to CHA HRO members.

Event Registration


Issue-Based Forum: Complete Count / 2020 Census
Friday, February 7, 2020
9:00 AM - 12:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: No Fee for Acute Care Members
  • Other Member: No Fee for Other Members
  • Non-Member: N/A

CHA is pleased to partner with Lieutenant Governor Susan Bysiewicz and the U.S. Census Bureau on the statewide Complete Count Committee, which is charged with ensuring high levels of participation in the 2020 Census.  As part of this effort, CHA members are invited to attend a CHA Issue-Based Forum with a focus on how hospitals can assist with the 2020 Census activities.  The Forum will be held at CHA on Friday, February 7, 2020, from 9:00 a.m. – 12:00 p.m.

Lieutenant Governor Bysiewicz will kick off the Forum by discussing the importance of the Census to state congressional representation and federal funding.  The U.S. Census Bureau team will outline best practices employed by hospitals and the vital role hospitals play in working with special populations to ensure that patients participate in the census.  CHA staff will discuss communication resources for member hospitals that will assist in efforts to inform patients and their families, as well as employees, about the importance of responding to the census.

 This is a CHA member event.

Event Registration


Peer Supporter Refresher Training
Monday, February 24, 2020
4:00 PM - 7:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This session is for those that have attended a Peer Supporter Training course at CHA or for those currently serving as a Peer Supporter for their organization.

Registration begins at 3:30 p.m.

Event Registration


Peer Supporter Training
Tuesday, February 25, 2020
9:00 AM - 4:30 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Gerald Lewis, PhD, will provide training for peer supporters and those who will train peer supporters in their organizations.  Dr. Lewis has worked with national and international government agencies, healthcare facilities, educational institutions, and private businesses on a wide range of work, behavioral health, and organizational issues.  His focus is facilitating organizational recovery and resiliency with the emphasis on “people-recovery.”

Registration begins at 8:30 a.m.

Event Registration


MACRMI Simulation Training
Wednesday, March 11, 2020
9:00 AM - 3:30 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Melinda van Niel and the team from the Massachusetts Alliance for Communication and Resolution following Medical Injury (MACRMI) will conduct their first simulation training for disclosure and apology as part of our Communication and Resolution Program Collaborative. 

The program is being presented as part of the Partnership for Patients HIIN educational series.

Registration begins at 8:30 a.m.

Event Registration