Program Listing

If you have questions or experience problems registering, please contact CHA Education Services at 203-294-7263 or educationservices@chime.org.


Cancellation Policy

Cancellations received ten business days prior to the program date will receive a full refund minus an administrative fee. After that time, you may send a substitute. There is no refund.

Inclement weather

In the event of inclement weather, call 203-265-7611 after 6:30 a.m. and select option #4 for a cancellation update.


Conflict Management: Engaging the Difficult Employee
Tuesday, March 26, 2019
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225
  • Other Member: $250
  • Non-Member: $300

It is clear to almost everyone that conflict is inevitable in life—in our personal lives as well as in the workplace. Different personalities, different work styles, cultural/ethnic norms, and differences in generational mix, all lead to an endless possibility of conflict surfacing at work.

What is not so clear is the role conflict plays in the process of change and effective team problem solving—both major factors in improving organization performance. How can we recognize and manage the sources and trigger points of conflict? When is conflict healthy—what makes it destructive? How can we reduce or defuse unnecessary conflict? What are the various styles of dealing with conflict, and the risks and benefits of each approach?

Breakfast and lunch will be provided; registration and breakfast begin at 8:30 a.m.

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The Basics of Budgeting
Thursday, April 4, 2019
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225
  • Other Member: $250
  • Non-Member: $300

Many healthcare department managers have traditionally risen from the professional ranks as successful clinicians or technicians but with little or no formal business financial training.  As a result, many are thrust into a complex environment without the necessary knowledge or tools in financial management.  Skills in planning and budgeting are essential if they are to achieve the institution’s mission and contribute to “bottom line” results, particularly in an environment of chronic federal and state underfunding.  In a very real sense, these represent survival skills for both managers and organizations.  This member-requested management development program, part one of a two-part series, provides managers with an introduction to budgeting concepts, including calculating the volume budget and a revenue budget, tools to develop staffing plans, and salary and supply budgets, and information on how best to handle capital and equipment requests.  Bill Ward, a popular and dynamic lecturer on financial management in healthcare returns at member request to present the program.  

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

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Healthcare Financial Management—an Overview
Friday, April 5, 2019
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225
  • Other Member: $250
  • Non-Member: $300

Because healthcare delivery methods and payment systems are changing rapidly, carefully managing the financial health of the organization is more important than ever.  Resources are scarce and stretched to the breaking point.  Doing more with less is routine.  The need for sound business and financial management tools—survival skills—is paramount for all managers.  These include planning and budgeting, financial analysis, and maximizing resources, all of which are essential if managers are to achieve the institution’s mission and financial results.  Bill Ward will present the program.  

Please note: this program was previously called Financial Skills for Managers and is targeted to those with limited exposure to financial management concepts.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

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HIPAA Rules of the Road: Public Relations, Communications, and the Media
Monday, April 8, 2019
9:00 AM - 12:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $50
  • Other Member: $75
  • Non-Member: $100

This program will cover HIPAA requirements and restrictions that apply to use of, or sharing (and/or exposing) patient identifiers and patient information: through filming and photography; with media-related entities; in connection with social media platforms; with law enforcement; or in the context of advertising or public relations outreach. The program will review guidance, and HIPAA enforcement penalties, from the Office for Civil Rights.

Breakfast will be provided; registration and breakfast begin at 8:30 a.m.

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De-escalation Training
Thursday, April 11, 2019
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $45
  • Other Member: $45
  • Non-Member: N/A

CHA is approved by CPI to provide an abridged version of its Nonviolent Crisis Intervention® foundation course using a blend of online and classroom learning to its members.  This program will provide attendees with CPI’s Blue Card™ confirmation.  Included in this program is approximately two hours of online pre-work and a pre-test.  

Please note: the pre-work and pre-test must be completed prior to attending the classroom portion of the program at CHA.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

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ICU High Reliability Training: Patient Safety
Friday, April 12, 2019
9:00 AM - 12:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This session will kick-off a three-part series focused on high reliability in the ICU.  Attendees will learn about high reliability tools, behaviors, and practices that are specific to patient safety in hospital ICUs.

Breakfast will be provided, beginning at 8:30 a.m.

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2019 CHA Patient Safety Summit
Wednesday, April 24, 2019
8:30 AM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $250
  • Other Member: $325
  • Non-Member: $550

The annual CHA Patient Safety Summit, Leading Safety into the Next Decade, will be held on Wednesday, April 24, 2019 from 8:30 a.m. to 4:00 p.m.  We have a robust panel of speakers, kicking off with a keynote address from Jeff Thompson, MD, former CEO of Gundersen Healthcare.  The day will include multiple presentations on human factors and simulation. 

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:00 a.m.

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Peer Supporter Refresher Training
Tuesday, April 30, 2019
9:00 AM - 12:30 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This session is for those that have attended a Peer Supporter Training course at CHA or for those currently serving as a Peer Supporter for their organization.

Breakfast will be provided, beginning at 8:30 a.m.

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Lean Principles: Process Flow and Value Stream Mapping in Healthcare
Wednesday, May 1, 2019
9:00 AM - 2:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $279
  • Other Member: $309
  • Non-Member: N/A

As the demands of health reform drive change in all areas of healthcare delivery, hospital leaders are focused on transforming their organizations through strategies that simultaneously increase revenue and sharply reduce costs. Lean principles offer leaders a management system and methodology that improves team engagement, eliminates road blocks, and allows hospitals to improve the quality of care for patients by reducing errors and waste streams, including wait times. It is a systematic approach to reducing costs and risks, while simultaneously setting the stage for growth and expansion. 

Please note: this is a two-session program, participants should attend both sessions.  The second session will be held on Wednesday, May 8, 2019.

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Transitioning From Staff to Management: What’s Next?
Thursday, May 9, 2019
8:30 AM - 3:30 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225
  • Other Member: $250
  • Non-Member: $300

Whether recently assigned to the role of manager or a seasoned veteran, it is important to determine how well your problem solving, critical thinking, and decision making skills are  keeping pace with the ever-changing healthcare environment. For those who attended “Staff to Management: Starting the Transition” in March or September, this is the second course in the two-part program and provides additional development for all managers—those who are new to the role and those who want to continually improve their skills.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:00 a.m.

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Leading in Turbulent Times
Friday, May 10, 2019
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225
  • Other Member: $250
  • Non-Member: $300

The scope and pace of change in healthcare is unrelenting. Turbulent times is synonymous with VUCA, an acronym that describes an environment that is Volatile, Uncertain, Complex, and Ambiguous—a military term that was created during the Cold War and reused during the Middle East conflicts. Healthcare fits the description perfectly—and as the landscape continues to evolve, learning the strategies and principles of VUCA Leadership will enhance focus and agility. This workshop will blend didactic and experiential material, giving leaders practical tools to engage their employees in shaping organizational culture and achieving outcomes that drive operational excellence.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

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ICU High Reliability Training: Worker Safety
Friday, May 17, 2019
9:00 AM - 12:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Part two of the three-part series focuses on worker safety and examines how high reliability practices and principles can keep ICU workplaces safe.  Attendees will learn about high reliability tools, behaviors, and practices that are specific to worker safety in ICUs.

Breakfast will be provided, beginning at 8:30 a.m.

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Housing Quality: A Strategy to Reduce Asthma Disparities
Monday, May 20, 2019
9:00 AM - 1:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

We are excited to announce that Megan Sandel, MD, MPH, an Associate Professor of Pediatrics at the Boston University School of Medicine and a nationally recognized expert on housing and child health, will present the keynote at the May 20 conference on asthma. Dr. Sandel is the former Director of Pediatric Healthcare for the Homeless at Boston Medical Center and a Co-Principal Investigator with Children’s HealthWatch. Join us to discuss how housing is a new vital sign for health and a lever to improve asthma health outcomes. The concept of “Housing Vaccines” for better individuals and communities, through a partnership between housing and healthcare is bold—and it’s time to take a closer look.

Breakfast will be provided; registration and breakfast begin at 8:30 a.m.

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