Program Listing

If you have questions or experience problems registering, please contact CHA Education Services at 203-294-7263 or educationservices@chime.org.


Cancellation Policy

Cancellations received ten business days prior to the program date will receive a full refund minus an administrative fee. After that time, you may send a substitute. There is no refund.

Inclement weather

In the event of inclement weather, call 203-265-7611 after 6:30 a.m. and select option #4 for a cancellation update.


Present your Ideas to Connect, Engage, and Interact with Audiences
Thursday, September 23, 2021
12:00 PM - 3:00 PM
Live Webinar, Presented at your Facility

Fees:

  • Acute Care Hospital Member: $125 (Discount pricing is available for those that attend the entire series. Please see the attached brochure for details.)
  • Other Member: $125 (Discount pricing is available for those that attend the entire series. Please see the attached brochure for details.)
  • Non-Member: $150

A successful leader displays confidence and emotional intelligence skills, such as listening, communication, organization of ideas, and decisionmaking.  One way these characteristics and skills are displayed is through effective public speaking.

This interactive workshop focuses on the process of public speaking—including organizing your thoughts, managing apprehension and anxiety, employing attention-grabbing techniques, and delivering a clear message.

This workshop will include opportunities for one-on-one practice and feedback, and is presented by Yasmin Shenoy, Communications Educator, University of Hartford, Capital Community College, and Manchester Community College.

This is session two of the six-session Essential Skills Every Leader Needs education series.  

View Brochure | Registration for this event is now closed.


Implicit Bias: Awareness, Accountability, and Action (October 6 session)
Wednesday, October 6, 2021
9:00 AM - 4:30 PM
Live Webinar, Presented at your Facility

Fees:

There is no fee for this event.

Implicit bias refers to the unconscious attitudes and stereotypes that can affect our understanding, actions, and decisions.  From an Awareness standpoint, healthcare clinicians need to be fully aware of the complexities and impact of implicit bias on patient experience and engagement.  Looking at Accountability, healthcare clinicians need to acknowledge, challenge, and manage their biases.  From an Action perspective, healthcare clinicians need tools, skills, and strategies for comfort, confidence, and competence to connect, communicate, and effectively collaborate crossculturally.

Class size is limited; early registration is encouraged.

To register online, click here: https://www.school-network.net/Courses/Register/21580  

View Brochure | Registration for this event is now closed.


Write Professionally for Effective, Personalized Connections
Thursday, October 7, 2021
9:00 AM - 12:00 PM
Live Webinar, Presented at your Facility

Fees:

  • Acute Care Hospital Member: $125 (Discount pricing is available for those that attend the entire series. Please see the attached brochure for details.)
  • Other Member: $125 (Discount pricing is available for those that attend the entire series. Please see the attached brochure for details.)
  • Non-Member: $150

In the digital world, we are connecting with our audiences 24/7, at lightning speed across a multitude of platforms, including social media. Understanding how to balance informality, ease, and convenience of these platforms with ensuring the professional appeal of one’s message is the focus of this session.

An interactive workshop, it will provide tools participants can use to purposefully connect with audiences across various communication platforms, and a refresher on the principles of professional communication. Clarity, a professional tone, and effectiveness must be included in all business communication.

This workshop will include opportunities for one-on-one practice. 

Yasmin Shenoy will present this session.

This is session three of the six-session Essential Skills Every Leader Needs education series.  

View Brochure | Registration for this event is now closed.


Having Difficult Conversations
Wednesday, October 20, 2021
10:00 AM - 12:00 PM
Live Webinar, Presented at your Facility

Fees:

  • Acute Care Hospital Member: $125 (Discount pricing is available for those that attend the entire series. Please see the attached brochure for details.)
  • Other Member: $125 (Discount pricing is available for those that attend the entire series. Please see the attached brochure for details.)
  • Non-Member: $150

Session four focuses on understanding the principles of and the tools needed to initiate challenging conversations.  This interactive session begins by discussing conflict—an inevitable challenge every leader faces, and includes a structured approach to addressing conflict effectively.  

The session will explore the role conflict plays in the process of change and when conflict can be healthy—key factors in understanding how to resolve differences in perspective and experience present among individuals.

Participants will leave this session with a step-by-step approach for having difficult conversations.  The process includes determining goals, expected outcomes of the conversation, evaluating the present moment and audience, and preparing and delivering the message.

Sarah Campbell Arnett, MA, NCC, BC-DMT, BCC, CCMP, will present.

This is session four of the six-session Essential Skills Every Leader Needs education series.  

View Brochure | Registration for this event is now closed.


Implicit Bias: Awareness, Accountability, and Action (October 21 session)
Thursday, October 21, 2021
9:00 AM - 4:30 PM
Live Webinar, Presented at your Facility

Fees:

There is no fee for this event.

Target Audience: Healthcare executives, physicians, nurses, social workers, quality professionals, risk managers, and all healthcare professionals working with women and  families to decrease disparities in maternal and infant health outcomes.

Description: Implicit bias refers to the unconscious attitudes and stereotypes that can affect our understanding, actions, and decisions. From an Awareness standpoint, healthcare  clinicians need to be fully aware of the complexities and impact of implicit bias on patient  experience and engagement. Looking at Accountability, healthcare clinicians need to  acknowledge, challenge, and manage their biases. From an Action perspective, healthcare  clinicians need tools, skills, and strategies for comfort, confidence, and competence to connect, communicate, and effectively collaborate cross-culturally.

To register online, click here: https://www.school-network.net/Courses/Register/21703.

View Brochure | Registration for this event is now closed.


Project and Time Management
Wednesday, November 3, 2021
1:00 PM - 3:00 PM
Live Webinar, Presented at your Facility

Fees:

  • Acute Care Hospital Member: $125 (Discount pricing is available for those that attend the entire series. Please see the attached brochure for details.)
  • Other Member: $125 (Discount pricing is available for those that attend the entire series. Please see the attached brochure for details.)
  • Non-Member: $150

Most people acknowledge they struggle with lost time—both personally and professionally.  In fact, 37.5% of time lost by a typical busy professional is due to interruptions, scheduling  hiccups, competing priorities, unproductive meetings, e-mail overload, and “fires.”  When you do the math, numerous business days may be lost each month.

This session will provide participants with ways to put an end to lost time.  By improving efficiency, leaders will lower personal and employee stress levels, decrease absenteeism,  improve retention, and increase productivity for organizations.

This session is taught by Helene Segura, owner of LivingOrderSA, and Productivity Consultant and Author.

This is session five of the six-session Essential Skills Every Leader Needs education series.  

View Brochure | Registration for this event is now closed.


Implicit Bias: Awareness, Accountability, and Action (November 4 session)
Thursday, November 4, 2021
9:00 AM - 4:30 PM
Live Webinar, Presented at your Facility

Fees:

There is no fee for this event.

Implicit bias refers to the unconscious attitudes and stereotypes that can affect our understanding, actions, and decisions.  From an Awareness standpoint, healthcare clinicians need to be fully aware of the complexities and impact of implicit bias on patient experience and engagement.  Looking at Accountability, healthcare clinicians need to acknowledge, challenge, and manage their biases.  From an Action perspective, healthcare clinicians need tools, skills, and strategies for comfort, confidence, and competence to connect, communicate, and effectively collaborate crossculturally.

Class size is limited; early registration is encouraged.

To register online, click here: https://www.school-network.net/Courses/Register/21581 

View Brochure | Registration for this event is now closed.


Implicit Bias: Awareness, Accountability, and Action (November 12 session)
Friday, November 12, 2021
9:00 AM - 4:30 PM
Live Webinar, Presented at your Facility

Fees:

There is no fee for this event.

Target Audience: Healthcare executives, physicians, nurses, social workers, quality professionals, risk managers, and all healthcare professionals working with women and  families to decrease disparities in maternal and infant health outcomes.

Description: Implicit bias refers to the unconscious attitudes and stereotypes that can affect our understanding, actions, and decisions. From an Awareness standpoint, healthcare  clinicians need to be fully aware of the complexities and impact of implicit bias on patient  experience and engagement. Looking at Accountability, healthcare clinicians need to  acknowledge, challenge, and manage their biases. From an Action perspective, healthcare  clinicians need tools, skills, and strategies for comfort, confidence, and competence to connect, communicate, and effectively collaborate cross-culturally. 

To register online, click here: https://www.school-network.net/Courses/Register/21704.

View Brochure | Registration for this event is now closed.


Managing a Budget
Tuesday, November 16, 2021
12:00 PM - 2:00 PM
Live Webinar, Presented at your Facility

Fees:

  • Acute Care Hospital Member: $125 (Discount pricing is available for those that attend the entire series. Please see the attached brochure for details.)
  • Other Member: $125 (Discount pricing is available for those that attend the entire series. Please see the attached brochure for details.)
  • Non-Member: $150

In today’s healthcare environment, resources are limited. Managers are challenged to get the most out of their budgeted resources and comply with budgetary constraints.  The need for sound budget management tools is paramount.  Leaders must understand revenue and cost behavior, how to analyze their departmental performance, and how to modify performance to achieve their budgeted operational and financial objectives.

This two-part session will focus on cost behavior, understanding departmental financial performance reports, performance problems, budget deviations, tackling spending problems, and more.

The first part of this session is a prerecorded two-hour class, that will be available for viewing in advance, followed by this live Q&A and discussion session.

This session is taught by William J. Ward, Jr., Johns Hopkins Bloomberg School of Public Health and popular presenter for CHA Members.

This is the sixth and final session of CHA's Essential Skills Every Leader Needs education series.  

View Brochure | Registration for this event is now closed.