Patient Relations Contacts

CHA's acute care member hospitals share a common dedication to quality care and patient satisfaction. Feedback from patients and family members is a vital component of hospitals' efforts to continuously improve the patient experience. To facilitate contact with CHA-member hospitals, a directory of Patient Relations contacts follows:

Backus Hospital
Carley Warzecha, CPXP Manager, Workforce Development, Volunteer Services 860-823-6320 carley.warzecha@hhchealth.org

Bridgeport Hospital
Karen Kipfer Director Community Relations and Volunteer Service 203-876-4060 karen.kipfer@bpthosp.org	Elizabeth Locke Manager, Volunteer Services, Milford and Bridgepor 203-384-3330 elizabeth.locke@ynhh.org
Johanna Gonzalez, MSW Manager of Patient Relations and Guest Services 203-384-3404 johanna.gonzalez@bpthosp.org

Bristol Health
Andrea Adams Supervisor, Patient Experience and Customer Relati 860-585-3657 aadams@bristolhospital.org	Leisa Zadrick, MSHA System Director Quality and Process Improvement 860-585-3409 lzadrick@bristolhospital.org
Hedy Kelley Senior Patient Experience and Customer Relations R 860-585-3450 hkelley@bristolhospital.org

Connecticut Children's
Susan Gilland, BS-HCM Manager – Patient & Family Experience and Interpre 860-837-5582 sgilland@connecticutchildrens.org	Joseph Phillips, MBA, CRA, CNMT, RT(N) Director, Clinical Services and Patient & Family E 860-545-8124 jphillips@connecticutchildrens.org

Danbury Hospital
Peter Athanasoulis Director of Experience Engineering 203-739-7000 peter.athanasoulis@nuvancehealth.org

Day Kimball Healthcare
Janet Johnson Coordinator, Pastoral Care/Volunteer Services 860-963-6458 x2279 jjohnson@daykimball.org	Lerin Peckham Patient Relations Nurse 800-398-3383 quality@daykimball.org

Greenwich Hospital
Debi D'Alba Director of Patient Experience 203-863-4749 deborah.d'alba@greenwichhospital.org

Griffin Health
Patricia Kiley Patient Relations Coordinator 203-732-7111 pkiley@griffinhealth.org

Hartford Hospital
Carmen Diaz Hospital Advocate carmen.diaz@hhchealth.org

The Charlotte Hungerford Hospital
Kandy Kelson Patient Liaison 860-496-6666 kandy.kelson@hhchealth.org	Jessica Mancini Patient Advocate 860-496-6657 jessica.mancini@hhchealth.org

Middlesex Health
Terri Savino, MSN, RN, CPHQ Director, Service Excellence and Patient Experienc 860-358-3026 terri.savino@midhosp.org

Norwalk Hospital
Rita Hocter Coordinator, Patient Relations and Patient Experie 203-855-3606 rita.hocter@nuvancehealth.org	Lori Isaac Director of Relation Centered Care and Experience 203-852-2335 lori.isaac@nuvancehealth.org

Saint Francis Hospital
Michele West, RN, BSN Regulatory and Patient Safety Coordinator 860-714-4454 mwest@trinityhealthofne.org	Monica Peyman, MS, NHA, CPHQ, CPJC, CPPS Director, Quality, Patient Safety, and Regulatory 860-714-1572 mpeyman@trinityhealthofne.org
Lori Zagaja, RN, MSN, CPHRM Clinical Quality and Performance Improvement Coord 860-714-4571 lzagaja@trinityhealthofne.org	Colleen Carucci, RN Clinical Quality and Performance Improvement Coord 860-714-8873 ccarucci@trinityhealthofne.org

St. Vincent's Medical Center
Ellen Harry Director, Human Centered Care 475-210-5140 ellen.harry@hhchealth.org

Stamford Health
Michelle Tomarkin, CPXP, BCPA Senior Patient Relations Partner 203-276-4076 mtomarkin@stamhealth.org	Kathleen Hazen, CPXPL, CPXP Senior Patient Relations Partner/President Circle 203-276-8565 khazen@stamhealth.org
Megan Robustelli Patient Relations Partner mrobustelli@stamhealth.org	Athena Sehr Manager, Patient Relations 203-276-6135 asehr@stamhealth.org
Shannon Patterson, MSW, CPXP, FPCC Executive Director, Consumer and Patient Experienc 203-276-3250 spatterso@stamhealth.org

UConn John Dempsey Hospital
Cindy Molin Vice President, Patient Experience 860-679-6377 molin@uchc.edu	Tamara Cardoso Performance Improvement Specialist 860-679-5180 tcardoso@uchc.edu
Lisa DeToma Administrative Officer, Office of Patient Experien 860-679-3686 detoma@uchc.edu	Madison Huebel Quality Assurance Nurse, Patient Experience 860-679-3176 huebel@uchc.edu

Waterbury Hospital
Mesha Esson Patient Experience Coordinator 203-573-6285 mesha.esson@wtbyhosp.org

Windham Hospital
Kristine Fletcher Volunteer Services Manager, Job Shadow Coordinator 860-456-6085 kristine.fletcher@hhchealth.org

Yale New Haven Hospital
Lauren Mallozzi, MPA, CPXP System Director, Patient Relations and Guest Servi 203-688-3742 lauren.mallozzi@ynhh.org