Patient Relations Contacts

CHA's acute care member hospitals share a common dedication to quality care and patient satisfaction. Feedback from patients and family members is a vital component of hospitals' efforts to continuously improve the patient experience. To facilitate contact with CHA-member hospitals, a directory of Patient Relations contacts follows:

Backus Hospital

Carley Warzecha, CPXP
Manager, Workforce Development, Volunteer Services
860-823-6320
carley.warzecha@hhchealth.org

Bridgeport Hospital

Johanna Gonzalez, MSW
Manager of Patient Relations and Guest Services
203-384-3813
johanna.gonzalez@bpthosp.org

Elizabeth Locke
Manager, Volunteer Services, Milford and Bridgepor
203-384-3330
elizabeth.locke@ynhh.org

Karen Kipfer
Director Community Relations and Volunteer Service
203-876-4060
karen.kipfer@bpthosp.org

Bristol Health

Andrea Adams
Supervisor, Patient Experience and Customer Relati
860-585-3657
aadams@bristolhospital.org

Leisa Zadrick, MSHA
System Director Quality and Process Improvement
860-585-3409
lzadrick@bristolhospital.org

Hedy Kelley
Senior Patient Experience and Customer Relations R
860-585-3450
hkelley@bristolhospital.org

The Hospital of Central Connecticut

Carla Simeone, RN, MSN
Acute Care Patient and Family Liaison
860-837-4809
carla.simeone@hhchealth.org

Connecticut Children's

Susan Gilland, BS-HCM
Manager – Patient & Family Experience and Interpre
860-837-5582
sgilland@connecticutchildrens.org

Danbury Hospital

Peter Athanasoulis
Director of Experience Engineering
203-739-7000
peter.athanasoulis@nuvancehealth.org

Day Kimball Healthcare

Lerin Peckham
Patient Relations Nurse
800-398-3383
quality@daykimball.org

Janet Johnson
Coordinator, Pastoral Care/Volunteer Services
860-963-6458 x2279
jjohnson@daykimball.org

Greenwich Hospital

Debi D'Alba
Director of Patient Experience
203-863-4749
deborah.d'alba@greenwichhospital.org

Griffin Health

Patricia Kiley
Patient Relations Coordinator
203-732-7111
pkiley@griffinhealth.org

Karen Platt, RN, BSN, ONC
Director, Planetree Programs & Services
203-732-7181
kplatt@griffinhealth.org

Hartford Hospital

Carmen Diaz
Hospital Advocate

carmen.diaz@hhchealth.org

Charlotte Hungerford Hospital

Jessica Mancini
Patient Advocate
860-496-6657
jessica.mancini@hhchealth.org

Kandy Kelson
Patient Liaison
860-496-6666
kandy.kelson@hhchealth.org

Middlesex Health

Terri Savino, MSN, RN, CPHQ
Director, Service Excellence and Patient Experienc
860-358-3026
terri.savino@midhosp.org

Norwalk Hospital

Rita Hocter
Coordinator, Patient Relations and Patient Experie
203-855-3606
rita.hocter@nuvancehealth.org

Jairo Calderon
Site Coordinator, Patient Relations
203-855-3606
jairo.calderon@nuvancehealth.org

Lori Isaac
Director of Relation Centered Care and Experience
203-852-2335
lori.isaac@nuvancehealth.org

Saint Francis Hospital

Lori Zagaja, RN, MSN, CPHRM
Clinical Quality and Performance Improvement Coord
860-714-4571
lzagaja@trinityhealthofne.org

Michele West, RN, BSN
Regulatory and Patient Safety Coordinator
860-714-4454
mwest@trinityhealthofne.org

Monica Peyman, MS, NHA, CPHQ, CJCP, CPPS
Director of Quality, Patient Safety, Regulatory Af
860-714-1572
mpeyman@trinityhealthofne.org

Saint Mary's Hospital

Carmelina Calabrese
Clinical Patient Relations Specialist
203-709-6236
carmelina.calabrese@trinityhealthofne.org

Stamford Health

Megan Robustelli
Patient Relations Partner

mrobustelli@stamhealth.org

Michelle Tomarkin, CPXP, BCPA
Senior Patient Relations Partner
203-276-4076
mtomarkin@stamhealth.org

Kathleen Hazen, CPXPL, CPXP
Senior Patient Relations Partner/President Circle
203-276-8565
khazen@stamhealth.org

Shannon Patterson, MSW, CPXP, FPCC
Executive Director, Consumer and Patient Experienc
203-276-3250
spatterso@stamhealth.org

Athena Sehr
Manager, Patient Relations
203-276-6135
asehr@stamhealth.org

UConn John Dempsey Hospital

Yarelis Wilson
Director, Patient Experience and Volunteer, Guest
860-679-3176
ywilson@uchc.edu

Lisa DeToma
Administrative Officer, Office of Patient Experien
860-679-3686
detoma@uchc.edu

Tamara Cardoso
Performance Improvement Specialist
860-679-5180
tcardoso@uchc.edu

Waterbury HEALTH

Mesha Esson
Patient Experience Coordinator
203-573-6285
mesha.esson@wtbyhosp.org

Windham Hospital

Kristine Fletcher
Volunteer Services Manager, Job Shadow Coordinator
860-456-6085
kristine.fletcher@hhchealth.org

Yale New Haven Hospital

Lauren Mallozzi, MPA, CPXP
Manager of Patient Relations
203-688-3430
lauren.mallozzi@ynhh.org