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Program Listing

If you have questions or experience problems registering, please contact CHA Education Services at 203-294-7263 or educationservices@chime.org.


Cancellation Policy

Cancellations received ten business days prior to the program date will receive a full refund minus an administrative fee. After that time, you may send a substitute. There is no refund.

Inclement weather

In the event of inclement weather, call 203-265-7611 after 6:30 a.m. and select option #4 for a cancellation update.


Webinar: ABCs of MACRA and its Potential Impact on Hospital Quality Initiatives
Thursday, August 24, 2017
2:00 PM - 3:00 PM
Live Webinar, Presented at your Facility

Fees:

Hospitals and other providers and practitioners must adapt to profound and complex changes in the financial and regulatory environment. Core hospital functions and relationships are critical to success, and to the success of other providers and practitioners in the community, who face similar challenges. This webinar will review the changes emerging in the hospital landscape across the United States, as well as strategies for improving care for patients by building relationships with partners with compatible interests.

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HRO Safety Coach Training
Wednesday, September 6, 2017
9:00 AM - 12:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Safety Coaches are peer mentors, designed to recognize and acknowledge good high reliability behavior and to remind people about opportunities to improve behavior that does not stay true to high reliability concepts. 

Medicine, Nursing, and Quality continuing education credits are offered for these sessions.  

Breakfast will be provided.  Registration and breakfast begin at 8:30.

Event Registration


HRO Safety Coach Training
Wednesday, September 6, 2017
1:00 PM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Safety Coaches are peer mentors, designed to recognize and acknowledge good high reliability behavior and to remind people about opportunities to improve behavior that does not stay true to high reliability concepts. 

Medicine, Nursing, and Quality continuing education credits are offered for these sessions.  

Lunch will be provided.  Registration and lunch begin at 12:30.

Event Registration


Staff to Management: Starting the Transition
Monday, September 18, 2017
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

Making the transition from being a staff person one day to a supervisor/manager the next is a significant step.  Transitioning from individual contributor to being effective in a leadership role is far more challenging and complicated than ever before and requires the ability to use the tools of diplomacy, negotiation, persuasion, and alliance-building to a greater degree than one used in the past. Managing the demands of your organization for high productivity and quality, combined with financial prudence and regulatory compliance, are only part of the equation.  You will discover that those tasks must be balanced with an excellent grasp of human relations skills in working closely and collaboratively with others and managing change.

Breakfast and lunch will be provided. Registration and breakfast begin at 8:30.

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Conflict Management: Engaging the Difficult Employee
Tuesday, September 19, 2017
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

It is clear to almost everyone that conflict is inevitable in life—in our personal lives as well as in the workplace.  Different personalities, different work styles, cultural/ethnic norms, and differences in generational mix, all lead to an endless possibility of conflict surfacing at work. 

What is not so clear is the role conflict plays in the process of change and effective team problem solving—both major factors in improving organization performance.  How can we recognize and manage the sources and trigger points of conflict?  When is conflict healthy—what makes it destructive?  How can we reduce or defuse unnecessary conflict?  What are the various styles of dealing with conflict, and the risks and benefits of each approach?

Breakfast and lunch will be provided. Registration and breakfast begin at 8:30.

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CHA Patient-Directed Care Collaborative Webinar Series - Part 5
Tuesday, September 19, 2017
12:00 PM - 1:00 PM
Live Webinar, Presented at your Facility

Fees:

There is no fee for this event.

Please join the Patient-Directed Care Collaborative, an interactive webinar series, which will be held monthly from May 2017 – April 2018.

The Institute of Medicine (IOM) has declared that patient-centered care is a hallmark of high-quality care. 

Through the Patient-Directed Care Collaborative, participants will learn best practice strategies to advance patient-centered care delivery and a culture which sustains it. 

Utilizing this 12-month collaborative approach, teams from a variety of hospitals will work with each other and our faculty to identify process changes that will lead to lasting improvement in patient and family engagement.

The collaborative will meet virtually on the third Tuesday of each month from 12:00 p.m. – 1:00 p.m. from May, 2017 through April, 2018.  There is no cost to attend but pre-registration for each session is required.

Featured will be Tiffany Christensen, a nationally recognized public speaker and the author of three books exploring advocacy, end of life planning and partnership strategies in healthcare. Born with cystic fibrosis, Ms. Christensen has received two life-saving double lung transplants and today uses her patient background and professional training to address a variety of key topics revolving around the patient perspective. 

The series is being offered under the Hospital Improvement Innovation Network (HIIN) a CMS national initiative aimed at advancing patient and family engagement and reducing events of preventable patient harm.  

Event Registration


Lean Principles: Process Flow and Value Stream Mapping in Healthcare
Wednesday, September 20, 2017
9:00 AM - 2:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

As the demands of health reform drive change in all areas of healthcare delivery, hospital leaders are focused on transforming their organizations through strategies that simultaneously increase revenue and sharply reduce costs. Lean principles offer leaders a management system and methodology that improves team engagement, eliminates road blocks, and allows hospitals to improve the quality of care for patients by reducing errors and waste streams, including wait times. It is a systematic approach to reducing costs and risks, while simultaneously setting the stage for growth and expansion. 

Please note: this is a two-session program, participants should attend both sessions.  The second session will be held on Thursday, September 28, 2017.

Breakfast and lunch will be provided at both sessions.  Registration and breakfast begin at 8:30 a.m.

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HIIN: Back to Basics: Addressing Hospital-Acquired Conditions and Sustaining Change
Wednesday, September 20, 2017
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Despite the progress to date in reducing Hospital-Acquired Conditions (HACs), much work remains to be done to ensure that the U.S. healthcare system is as safe as it can possibly be.  Please join national experts as they share strategies to guide further improvements in healthcare delivery and how to evelop, disseminate, and sustain evidence-based practices to make healthcare safer.

The program is being presented as part of the Partnership for Patients HIIN educational series. Registration begins at 8:30 a.m.

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HRO Leadership Method Training
Tuesday, October 17, 2017
9:00 AM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Leadership Method Training is for organizations that are new to high reliability or for new management employees in organizations that are already on the high reliability journey.  Both hospital and ambulatory organization leadership practices will be addressed.  The leadership session is designed to teach hospital or ambulatory leaders the concepts of high reliability science and behaviors.  The sessions are structured for leaders at the manager level and above. 

Medicine, Nursing, Quality, and Radiology continuing education credits are offered for these sessions.  

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

Event Registration


CHA Patient-Directed Care Collaborative Webinar Series - Part 6
Tuesday, October 17, 2017
12:00 PM - 1:00 PM
Live Webinar, Presented at your Facility

Fees:

There is no fee for this event.

Please join the Patient-Directed Care Collaborative, an interactive webinar series, which will be held monthly from May 2017 – April 2018.

The Institute of Medicine (IOM) has declared that patient-centered care is a hallmark of high-quality care. 

Through the Patient-Directed Care Collaborative, participants will learn best practice strategies to advance patient-centered care delivery and a culture which sustains it. 

Utilizing this 12-month collaborative approach, teams from a variety of hospitals will work with each other and our faculty to identify process changes that will lead to lasting improvement in patient and family engagement.

The collaborative will meet virtually on the third Tuesday of each month from 12:00 p.m. – 1:00 p.m. from May, 2017 through April, 2018.  There is no cost to attend but pre-registration for each session is required.

Featured will be Tiffany Christensen, a nationally recognized public speaker and the author of three books exploring advocacy, end of life planning and partnership strategies in healthcare. Born with cystic fibrosis, Ms. Christensen has received two life-saving double lung transplants and today uses her patient background and professional training to address a variety of key topics revolving around the patient perspective. 

The series is being offered under the Hospital Improvement Innovation Network (HIIN) a CMS national initiative aimed at advancing patient and family engagement and reducing events of preventable patient harm.  

Event Registration


HRO Worker Safety and Worker Engagement
Wednesday, October 18, 2017
9:00 AM - 12:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

One priority endorsed by the Committee on Patient Care Quality is worker safety. This includes workplace violence and worker engagement. This curriculum teaches the hospitals how to incorporate worker safety into the high reliability activity and help contribute to the sustainability model.  

Medicine, Nursing, and Quality continuing education credits are offered for these sessions.

Breakfast will be provided.  Registration and breakfast begin at 8:30.

Event Registration


HRO Rounding to Influence
Wednesday, October 18, 2017
1:00 PM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

The program teaches leaders how to go out on the units to coach, mentor, and sustain high reliability habits and practices by interacting with front line staff and medical staff. 

Medicine, Nursing, and Quality continuing education credits are offered for this session.

Lunch will be provided.  Registration and lunch begin at 12:30.

Event Registration


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