Program Listing

If you have questions or experience problems registering, please contact CHA Education Services at 203-294-7263 or educationservices@chime.org.


Cancellation Policy

Cancellations received ten business days prior to the program date will receive a full refund minus an administrative fee. After that time, you may send a substitute. There is no refund.

Inclement weather

In the event of inclement weather, call 203-265-7611 after 6:30 a.m. and select option #4 for a cancellation update.


HRO Worker Safety and Worker Engagement
Tuesday, April 4, 2017
9:00 AM - 12:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This session supports CHA's efforts to take care of the staff who take care of our patients. Worker Safety and Worker Engagement: A High Reliability Approach discusses behaviors, techniques, and measurement for worker safety, as used by other high reliability hospitals that are further along their journey. 

Medicine, Nursing, and Quality continuing education credits are offered for this session. 

Breakfast will be provided.  Registration and breakfast begin at 8:30 a.m.

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HRO Safety Coach Training
Tuesday, April 4, 2017
1:00 PM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Safety Coaches are peer mentors, designed to recognize and acknowledge good high reliability behavior and to remind people about opportunities to improve behavior that does not stay true to high reliability concepts.  Medicine, Nursing, and Quality continuing education credits are offered for this session. 

Lunch will be provided.  Registration and lunch begin at 12:30 p.m.

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HRO Train-the-Trainer
Wednesday, April 5, 2017
9:00 AM - 4:15 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

The model for sharing high reliability training with the rest of the staff is Train-the-Trainer.  The training is scripted.  It requires an enthusiastic participant who is willing to make time to train others within your organization.  Other hospitals in Connecticut have trained educators, front-line managers, and senior leaders, including the CEO, as part of their training contingent.  Train-the-Trainer sessions are for hospitals and ambulatory practices.  We are offering Medicine, Nursing, Quality, and Radiology continuing education credits for this session.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

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Lean Principles: Process Flow and Value Stream Mapping in Healthcare
Thursday, April 6, 2017
9:00 AM - 2:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $279 per Acute Care hospital member attendee (total cost for both sessions)
  • Other Member: $309 per CHA Other member attendee (total cost for both sessions)
  • Non-Member: N/A

As the demands of health reform drive change in all areas of healthcare delivery, hospital leaders are focused on transforming their organizations through strategies that simultaneously increase revenue and sharply reduce costs. Lean principles offer leaders a management system and methodology that improves team engagement, eliminates road blocks, and allows hospitals to improve the quality of care for patients by reducing errors and waste streams, including wait times. It is a systematic approach to reducing costs and risks, while simultaneously setting the stage for growth and expansion. 

Please note: this is a two-session program, participants should attend both sessions.  The second session will be held on Thursday, April 13.

Breakfast and lunch will be provided at both sessions.  Registration and breakfast begin at 8:30 a.m.

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Healthcare Financial Management - an Overview
Tuesday, April 18, 2017
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225
  • Other Member: $250
  • Non-Member: $300

Because healthcare delivery methods and payment systems are changing rapidly, carefully managing the financial health of the organization is more important than ever. Resources are scarce and stretched to the breaking point. Doing more with less is routine. The need for sound business and financial management tools—survival skills—is paramount for all managers. These include planning and budgeting, financial analysis, and maximizing resources, all of which are essential if managers are to achieve the institution’s mission and contribute to “bottom line” results. Bill Ward, a popular and dynamic lecturer on financial management in healthcare is back by member request to present the program. 

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

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Care Decisions Connecticut - Kickoff Program
Wednesday, April 19, 2017
2:00 PM - 5:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Keynote Presenter: Susan Frampton, PhD

Susan Frampton, PhD, is the President of Planetree International, a non-profit advocacy and membership organization that works with a growing network of healthcare provider organizations across the continuum to implement comprehensive person-centered models of care.

Dr. Frampton, a medical anthropologist, has authored numerous publications, including the three editions of Putting Patients First (Jossey-Bass 2004, 2008, 2013), and served as lead author on the National Academy of Medicine’s Harnessing Evidence and Experience to Change Culture, released in early 2017.

Dr. Frampton leads Planetree’s advocacy efforts, chairs the National Quality Forum’s National Quality Partners Leadership Consortium, and has co-chaired NQF Action Teams on Advanced Illness Care, Patient-Family Engagement, and Decreasing Hospital (Re)Admissions. She serves on the Governing Board of the WHO-CC International Network of Health Promoting Hospitals, and on the editorial board for the Journal of Compassionate Healthcare.

Dr. Frampton chaired the National Academy of Medicine’s Scientific Advisory Panel on the Evidence Base for PatientCentered Care, which led to this ground-breaking publication. This guiding framework for patient and family engaged care definitively answers the question of whether resource investment in this area leads to better health outcomes. 

In addition to speaking internationally on culture change, quality, safety, and the patient experience, she was honored in 2009, when she was named one of “20 People who Make Healthcare Better” by Health Leaders magazine. 

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The Basics of Budgeting
Wednesday, April 19, 2017
9:00 AM - 3:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225
  • Other Member: $250
  • Non-Member: $300

Many healthcare department managers have traditionally risen from the professional ranks as successful clinicians or technicians but with little or no formal business financial training. As a result, many are thrust into a chaotic environment without the necessary knowledge or tools in financial management. Skills in planning and budgeting are essential if they are to achieve the institution’s mission and contribute to “bottom line” results, particularly in an environment of chronic federal and state underfunding. In a very real sense, these represent survival skills for both managers and organizations. This member-requested management development program, part one of a two-part series, provides managers with an introduction to budgeting concepts, including calculating the volume budget and a revenue budget, tools to develop staffing plans, and salary and supply budgets, and information on how best to handle capital and equipment requests. Bill Ward, a popular and dynamic lecturer on financial management in healthcare returns at member request to present the program.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

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Promoting Safety and Connectedness: A Philosophy of Care for the High-Risk Infant and Family
Friday, April 21, 2017
8:45 AM - 4:45 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

Join us on April 21 for a conference on Promoting Safety and Connectedness: A Philosophy of Care for the High-Risk Infant and Family.  We are pleased to have Stephen W. Porges, PhD, Scientist and Professor, keynote this conference.

Breakfast and lunch will be provided.  Registration and Breakfast begin at 8:15 a.m.

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2017 CHA Regulatory Compliance Conference
Tuesday, April 25, 2017
9:00 AM - 4:00 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

  • Acute Care Hospital Member: $225 for the first, second, and third CHA Acute Care Hospital member attendee; $199 for the fourth and additional registrants from the same CHA Acute Care Member Hospital
  • Other Member: $265 for the first, second, and third CHA Other member attendee; $240 for the fourth and additional registrants from the same CHA Other Member Facility
  • Non-Member: $449

Join us for CHA’s Regulatory Compliance Conference, which will feature a keynote presentation on the new administration’s impact on compliance enforcement. This presentation by Jonathan Diesenhaus and Gejaa Gobena, Partners at Hogan Lovells, will describe “hot topics” in compliance enforcement as the transition to a new administration evolves, and will provide up-to-date information and best practices for handling these changes. Hogan Lovells is a legal firm that offers extensive experience and insights gained from working in healthcare and other complex legal environments. The firm provides counsel to the American Hospital Association on compliance issues.

Following the keynote address, attorneys from Wiggin and Dana will present two sessions on Stark and Anti-kickback, and what to do when the government shows up at your hospital with a search warrant. Additionally Jennifer Cox, Cox & Osowiecki, will present—alongside an IT specialist—a session on privacy and security in health IT, sharing information on the “Top 10” things you should be thinking about in this arena.

This Conference is specifically designed for compliance officers, risk managers, in-house legal counsel, health information managers, IT specialists, and others interested in privacy, security, and the impact of the new administration’s policies on compliance enforcement.

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

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Leadership CHAMP Refresher Course
Tuesday, May 16, 2017
9:00 AM - 3:30 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

This year, at the request of the hospitals, we have worked with HPI/Press-Ganey to design a refresher course for our leaders and managers, and we are hosting the Leadership CHAMP Refresher Course for the first time. This course is for leaders and managers who want to reinvigorate their role as a high reliability leader. It will include Error Prevention Highlights, such as the tools and the science; Rounding to Influence; Top 10 prioritization; and Fair and Just Accountability. We are offering Medicine, Nursing, and Quality continuing education credits for these sessions. 

Breakfast and lunch will be provided.  Registration and breakfast begin at 8:30 a.m.

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HRO Cause Analysis - Two-Day Training
Wednesday, May 17, 2017
8:30 AM - 4:30 PM
Connecticut Hospital Association, 110 Barnes Road, Wallingford, CT 06492

Fees:

There is no fee for this event.

The sessions will be held from 8:30 a.m. to 4:30 p.m. on Wednesday, May 17 and Thursday, May 18.  Cause analysis teaches staff how to evaluate events, patterns of events, and causes of events, and then helps staff ascertain how to implement solutions.  The sessions are for quality staff, safety staff, risk management staff, and other staff that respond to events.  Medicine, Nursing, and Quality continuing education credits are offered for these sessions.

Breakfast and lunch will be provided at each session.  Registration and breakfast will begin at 8:00 a.m. each day.

Event Registration